Effective Date: 01/01/2025
Pet Travel Solution is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website http://www.pettravelsolution.com Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
We collect personal information to provide you with the best possible service. This includes:
- Your name
- Contact details (email address, phone number, mailing address)
- Information about your pet(s) (e.g., name, breed, health details, travel requirements)
- Any additional information you provide when contacting us or using our services
2. Use of Personal Information
We use the information collected to:
- Facilitate pet transportation services
- Provide, maintain, and improve our services
- Communicate with you about travel arrangements, billing, or other service-related matters
- Send promotional offers (with your consent)
- Comply with legal obligations
3. Sharing of Personal Information
We value your privacy and will not disclose any personal information, including phone numbers or SMS consent, to third parties for any purpose, including marketing, without your explicit consent.
4. Reviews and Images
As we appreciate your reviews, to safeguard the privacy of certain clients who don’t want their pictures uploaded to our website, some stock photographs may be utilized.
5. SMS Terms and Conditions
SMS Consent Communication: The information (e.g., phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications: If you consent to receive SMS messages from us, you may receive messages related to:
- Pet transportation updates
- Travel confirmations
- Billing inquiries
- Promotions or offers (if applicable)
Example: “Hello, this is a friendly reminder about your pet’s upcoming travel with Pet Travel Solution. The scheduled departure is [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
Message Frequency: Message frequency may vary depending on the type of communication.
Example: “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your pet’s travel arrangements or account status.”
Potential Fees for SMS Messaging: Standard message and data rates may apply depending on your carrier’s pricing plan. These fees may vary for domestic and international messages.
Opt-In Methods: You may opt in to receive SMS messages from us by:
- Verbally agreeing during a conversation
- Emailing us asking to get information via SMS
- Engaging in our SMS messaging system
Opt-Out Methods: You can opt out of receiving SMS messages at any time by:
- Replying “STOP” to any SMS message
- Contacting us directly to request removal from our messaging list
Standard Messaging Disclosures:
- Message and data rates may apply.
- You can opt out at any time by texting “STOP.”
- For assistance, text “HELP” or visit our http://www.pettravelsolution.com/privacypolicy
- Message frequency may vary.
6. Consent Methods
Depending on how you engage with us, consent for SMS communication can be obtained in the following ways:
They message us first: Recipients message us first after getting our number from our website at http://www.pettravelsolution.com. We reply: “By replying, you are opting in to receive SMS from Pet Travel Solution. Message frequency may vary. Message and data rates may apply. Text HELP for help. Text STOP to opt out
We ask them verbally: We get consent verbally by asking, “Do you agree to receive conversational text messages from Pet Travel Solution?” Message frequency varies. Message and data rates may apply. For assistance, text HELP or visit our website at http://www.pettravelsolution.com/
7. Sample SMS Messages
We use SMS to provide updates regarding pet travel arrangements, confirmations, and schedules.
Example: “Hi [Customer’s Name], we have confirmed your pet’s travel booking. The order number is 123-XX. We will update you shortly regarding the travel details.
8. START, STOP, and HELP Commands
START: Messaging frequency may vary for Pet Travel Solution. To opt out, text STOP. For assistance, text HELP or visit http://www.pettravelsolution.com/privacypolicy Message and data rates apply.
STOP: You will no longer receive messages from Pet Travel Solution. To opt back in, reply START.
HELP: Thank you for contacting Pet Travel Solution. You can find help online at http://www.pettravelsolution.com
9. Updates to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting to this page.